APRIL 12, 2019 CAREERS lxxxi
The Law Society of Ontario exists to govern Ontario’s
legal profession in the public interest.
Assistant Manager, Membership Services
(1 year contract)
The Assistant Manager, Membership Services is responsible for managing,
coordinating and supervising a support team within the Membership
Services Department. This support team is comprised of two Administrative
Coordinators, two Membership Records Clerks, two Membership Services
Representatives (MSR) – Window staff, and an MSR – Reception staff. As a
member of the management team, the Assistant Manager is responsible for
the assisting with the overall administration of the department’s operations
and projects. The Assistant Manager, Membership Services is responsible for
the delivery of services to clients, providing responses to both routine and
more complex inquiries within Membership Services in a timely and efficient
manner as well as overseeing the delegation of work and monitoring the
workflow of daily mail, faxes, emails, phone calls and LSO Portal Change of
Information submissions and supervising the work and performance of direct
reports. Responsibilities include call monitoring and statistical reporting,
administrative suspension processing and supervision of department training.
The Assistant Manager position requires that you possess an LLB or JD, plus
a Class L1 licence with the Law Society of Ontario. You have a minimum 7
years of legal or regulatory experience, including practical legal experience
and a level of knowledge of legal practice. Up to 5 years of experience should
be in a leadership role, providing guidance and mentorship and contributing
to human resources decisions regarding professional and support staff.
Customer service experience is preferred.
We offer a collegial work environment with competitive salary and benefits.
For further information, or to apply for this position, please visit the
Current Opportunities page of the Law Society’s website at www.lso.ca.
Please apply in confidence by April 23, 2019.
The Law Society of Ontario is an equal opportunity employer striving to
reflect the population of Ontario. We welcome applications from persons
representing the diversity of our profession and community. We appreciate
all interest and will directly contact candidates under consideration.
Proud to be one of Greater Toronto’s Top Employers