lvi ONTARIO REPORTS JUNE 14, 2019
The Ombudsman is an independent, impartial office of the Legislature
that resolves and investigates complaints about Ontario government
organizations, broader public sector bodies, including municipalities,
universities and school boards, child protection services, and compliance
with the French Language Services Act.
Early Resolution Officers
As part of the Early Resolutions team, you’ll be the first contact for people
coming to the Ontario Ombudsman’s Office with complaints about the
Ontario government. Early Resolution Officers (EROs) triage and analyze
complaints to clearly identify issues and determine how to resolve them or
when to escalate them.
Candidates are required to have a minimum of two years’ experience
providing intake and complaint handling services in a similar organization
with post-secondary education in social sciences or law. We also look for
candidates with experience analyzing and identifying issues, who can
provide effective and thorough analysis, and who are capable of resolving
issues quickly and efficiently.
Investigators at Ombudsman Ontario are responsible for both leading and
working as a team on various investigative files. As an investigator, you
will be accountable for investigations from inception to completion, which
includes identifying issues, interviewing witnesses, gathering and analyzing
information, and writing clear and comprehensive reports.
Candidates are required to have a university degree (in a field such as law,
psychology, political science, public administration) with a minimum of two
years of recent experience in investigations and/or administrative oversight.
We are looking for individuals who have demonstrated experience in
developing and executing investigation plans in an administrative or
regulatory environment with well-developed research and analytical skills.
Interested candidates are invited to apply by visiting our Careers page:
Our recruitment practices reflect the Ontario Ombudsman’s continuing goal
of encouraging a diverse and inclusive workplace. Accommodations will be
provided in accordance with the Ontario Human Rights Code.
Ontario Ombudsman Career Opportunities